Complaints and feedback

How to make a complaint

We make every effort to give the best service possible to everyone who attends our practice. 

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately.  If you would like to email your complaint, please send it to bobicb-bw.umg@nhs.net. Further written information is available in our Complaints and Comments leaflet or a paper copy can be obtained from reception.

Commissioner details

Our commissioner is Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (BOB ICB). Full contact details are available at: Contact Us | BOB ICB 

Please do not include confidential patient information in enquiries to email addresses in the link above, and do not use the ICB details to contact this GP practice.

For general enquiries to BOB ICB please get in touch via: bobicb.enquiries@nhs.net or write to:

Buckinghamshire, Oxfordshire, Berkshire West ICB
Unipart House
Garsington Road
Cowley
OX4 2PG

Information about Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB) Patient Advice and Liaison Team.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

NHS Friends and Family

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Page last reviewed: 27 June 2025
Page created: 14 June 2024