We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately. If you would like to email your complaint, please send it to bobicb-bw.umg@nhs.net. Further written information is available in our Complaints and Comments leaflet or a paper copy can be obtained from reception.
Commissioner details
Our commissioner is Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (BOB ICB). Full contact details are available at: Contact Us | BOB ICB
Please do not include confidential patient information in enquiries to email addresses in the link above, and do not use the ICB details to contact this GP practice.
For general enquiries to BOB ICB please get in touch via: bobicb.enquiries@nhs.net or write to:
Buckinghamshire, Oxfordshire, Berkshire West ICB
Unipart House
Garsington Road
Cowley
OX4 2PG