Complaints and feedback

We make every effort to give the best service possible to everyone who attends our practice. 

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately.  If you would like to email your complaint, please send it to bobicb-bw.umg@nhs.net. Further written information is available in our Complaints and Comments leaflet or a paper copy can be obtained from reception.

The practice will acknowledge your complaint within three working days and will aim to respond within 30 days of the date you raised it with us. Should we not be able to meet this target, we will contact you to explain the reason for the delay and advise on timescales going forwards.

Click here for information on how to make a complaint in easy read format.

Commissioner details

Our commissioner is Thames Valley Integrated Care Board (ICB). Full contact details are available at: NHS Thames Valley - Contact us

Please do not include confidential patient information in enquiries to email addresses in the link above, and do not use the ICB details to contact this GP practice.

For general enquiries to Thames Valley ICB please get in touch via: bobicb.enquiries@nhs.net or write to:

Thames Valley ICB
Unipart House
Garsington Road
Cowley
OX4 2PG

Information about Thames Valley Integrated Care Board (ICB) Patient Advice and Liaison Team