Appointments

• Urgent appointments
• Routine appointments
• Your appointment
• Cancelling or changing an appointment
• If you need help when we are closed
• If you need help with your appointment
• Home visits

When you get in touch, we'll ask you what you need help with. 

To ensure you are booked the most appropriate appointment in the appropriate time frame, the receptionist will ask you some questions regarding the reason for your appointment. The practice reserves the right to decline a request to be booked with a GP where there is an appointment available with another appropriately trained healthcare professional who has the skills and training to address that clinical need.

To help us address your concerns as efficiently as possible, we kindly ask that you contact us as issues arise rather than grouping them together.

The practice has provisions in place for vulnerable patients who are unable to book appointments in the normal way. These patients should contact the practice so the reception team can assist them.

Patients with minor illnesses will be offered an appointment with an appropriately trained clinician. This will be either a Paramedic or Pharmacist or may be referred to a community pharmacist under the Pharmacy First service. GP appointments are reserved for those who need them the most. Minor illness appointments will not be booked with a GP.  Click here to read more about viruses and antibiotics

Extended hours

• Monday to Thursday evenings until 8:00 PM
• Saturday mornings 8:00 AM to 12:00 PM

Please do not attend the Practice during extended hours unless you have a pre-booked appointment as these may be subject to change.

Important information for consultations during extended hours

If your appointment/telephone appointment is after 6.30pm Monday to Friday or on a Saturday morning and you are running late or miss the call, you will not be able to phone the practice to let us know as switchboard is closed during our extended opening hours.

Therefore, please ensure you arrive in good time and are available to take the phone call.

To request an urgent on the day appointment (Monday to Friday):

Phone us at 8am on 0118 9874 551

To request a routine non-urgent appointment:

Phone us at 8am on 0118 9874 551

Contact us about your request - Accurx Patient Portal

A GP can only deal with one problem in a standard 10 minute appointment. The time includes any administration as a result of your appointment including onward referrals to secondary care. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call

Telephone appointments are arranged in a 2 hour window from the booked time slot. If you need an appointment at a set time, please book a face to face appointment.

If you cannot attend an appointment for any reason please inform us at least 24 hours before your appointment time in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 0118 9874 551, Monday to Friday from 8am to 6.30pm. 
• reply CANCEL to your appointment reminder text message up to one hour before the appointment time.

If you have a Saturday appointment, the phone lines are not open on a Saturday so please ensure you attend these appointments. 

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice.

The Urgent Care Team will arrange a visit if they think that your medical condition requires it and will also decide how urgently a visit is needed.  You may be visited by the Practice Paramedic, GP or GP trainee, depending on your symptoms.  

You can be visited at home by a community nurse if you are referred by your GP. 

If you have suspected Mpox, chicken pox, measles, a rash, diarrhoea, vomiting or anything potentially contagious, to protect other patients, call us and reception will be able to assist, do not book online or visit the practice.

Patients having ECGs will be asked to wait in the waiting room for up to 30 minutes after their appointment. This is to give enough time for a clinician to review the result and check it is safe for the patient to leave the practice. 

We thank patients for their co-operation and understanding in this important safety matter.