We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately. If you would like to email your complaint, please send it to bobicb-bw.umg@nhs.net. Further written information is available by clicking here or from reception.
Information about the Berkshire West CCG Patient Advice and Liaison Team can be found here.